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Vendor Frequently Asked Questions

Q. Why does my product show free shipping? I want to charge a shipping fee for all my products.

A. In order for you to eliminate the free shipping option, your products must include a weight. 

 

Q. Will I receive the email address of the person who places the order on the Concrete Decor Marketplace?

A. We will not share with you the email address of the customer because unsolicited emails to Concrete Decor Marketplace customers (other than as necessary for order fulfillment and related customer service) and emails related to marketing communications of any kind are prohibited.

 

Q. How do I load a video to my product description?

A. Find the URL of the video you want to insert into your product description and enter that URL into the "source" field of the pop up window. Close the window and save your product. Your video will be inserted into the product description. You are not required to fill out all of the blanks on the pop-up screen to complete the process.

 

Q. How can I turn off related videos from my embedded YouTube video?

A. Unfortunately, there is no way to turn off the related videos, however you can ensure that the related videos that are shown will be from your own channel by putting this at the end of your URL: ?rel=0 (i.e. https://www.youtube.com/watch?v=PIWrMFHmqvY?rel=0)